Privacy Policy
Effective Date: March 9, 2026
Table of Contents
- 1. Introduction
- 2. Information We Collect
- 3. How We Use Your Information
- 4. Legal Basis for Processing (GDPR)
- 5. Cookies and Tracking Technologies
- 6. Third-Party Services
- 7. Data Sharing
- 8. International Data Transfers
- 9. Data Retention
- 10. Your Rights
- 11. Children's Privacy
- 12. Do Not Track
- 13. Data Security
- 14. Changes to This Policy
- 15. Contact Us
1. Introduction
Znippet is operated by Znippet, registered with the Dutch Chamber of Commerce (KVK). We provide an AI-powered Adobe Premiere Pro plugin that helps content creators repurpose and publish video content faster. This Privacy Policy describes how we collect, use, and share your personal information when you visit znippet.ai (the "Site"), use our plugin, or subscribe to our services.
By using our Site or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.
2. Information We Collect
We collect information to provide and improve our services. The types of information we collect include:
Account Information
- Name and email address (provided during registration or via Google OAuth)
- Password (stored as a secure bcrypt hash; we never store plaintext passwords)
- Subscription tier and account status
Payment Information
- Payment processing is handled entirely by Paddle, our Merchant of Record. We do not store your credit card numbers, CVV, or full payment details on our servers.
- We retain a Paddle customer ID and basic transaction records (amount, date, subscription status) for billing and tax compliance purposes.
Usage and Device Information
- IP address, browser type, operating system, and device information
- Pages visited, referring URLs, and interaction patterns on the Site
Plugin Analytics Data
We collect analytical data about how you use the Znippet plugin to understand which features are most valuable and to improve the product. This includes:
- Which plugin features are used and how frequently (e.g., silence removal, transcript editor, social clip generation)
- Session duration and workflow patterns within the plugin
- Feature engagement data such as number of clips generated, words removed, and captions created
- Device information used to run the plugin (operating system, Adobe Premiere Pro version)
This data is used solely to improve Znippet and is never sold or shared with third parties for marketing purposes. Under GDPR, this processing is based on our legitimate interest in improving the product, and you may object to it at any time via your dashboard.
Cookies and Tracking Technologies
- Session and authentication cookies (essential for Site functionality)
- Google Analytics 4 cookies (active by default in restricted mode — IP always anonymized by Google, no advertising signals — no consent required)
- Microsoft Clarity cookies (for session recordings and heatmaps — requires consent)
- Google Ads cookies (for conversion tracking and remarketing audiences — requires consent)
AI Processing Data
The following features send your transcription data to third-party language models via the OpenRouter API:
- Social Media Snippet Maker — your transcript is analyzed to identify the best moments for short-form clips (TikTok, Reels, Shorts)
- YouTube Video Editor — your transcript is analyzed to suggest edits, structure, and cuts for long-form video
- Automated B-Roll Generation — your transcript is analyzed to suggest relevant B-roll placements
What is shared: Only the text transcript of your video is sent to the language model. No audio, video files, or personal account data is included in AI requests.
What happens with it: Your transcript data is processed in real-time to generate the AI output and is not stored by Znippet or OpenRouter after processing. It is not used to train or improve AI models.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery — To create and manage your account, process subscriptions, and provide access to plugin features
- Payment processing — To process transactions, generate invoices, and manage billing through Paddle
- Analytics and improvement — To understand how users interact with our Site and plugin, identify issues, and improve the user experience, including analysis of which plugin features are used and how
- AI feature processing — To deliver AI-powered features (Social Media Snippet Maker, YouTube Video Editor, automated B-Rolls) by sending transcript data to language model providers
- Fraud prevention — To detect and prevent fraudulent activity, abuse, and security threats
- Communications — To send transactional emails (e.g., subscription confirmations, billing receipts) and notifications about new features and product updates. You can unsubscribe from non-transactional emails at any time
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:
- Contract performance — Processing necessary to deliver the services you have subscribed to, including account management, payment processing, and plugin functionality
- Legitimate interests — Processing necessary for our legitimate business interests, such as analytics, fraud prevention, and service improvement, where those interests are not overridden by your rights
- Consent — Where you have given explicit consent, such as for marketing communications and non-essential cookies
- Legal obligation — Processing necessary to comply with applicable laws, such as tax and financial record-keeping requirements
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our Site. Below is a summary of the categories of cookies we use:
Essential Cookies
Session and authentication cookies required for the Site to function. These cannot be disabled. Includes session identifiers and NextAuth.js authentication tokens.
Analytics Cookies
Google Analytics 4 is active by default in a restricted, notice-only mode. IP addresses are always anonymized by Google before any data is stored — we have no access to full IP addresses. Advertising signals and Google Signals are disabled. This use is based on our legitimate interest in understanding website traffic. No consent is required, but you can opt out at any time via your browser or Google's opt-out tool.
Functionality Cookies
Microsoft Clarity records anonymized session replays and generates heatmaps to help us improve the user experience. Personal data is masked in recordings. Requires consent.
Marketing Cookies
Google Ads measures the effectiveness of our advertising campaigns (conversion tracking) and may build remarketing audiences to show ads to past visitors on other Google properties. Requires consent. These cookies are only loaded after you accept.
Functionality and marketing cookies are only loaded with your consent. Analytics cookies (GA4) are active by default in a restricted mode based on legitimate interest. You can manage your preferences at any time through your browser settings or via Google's Analytics opt-out tool. Learn more about cookies at www.allaboutcookies.org.
6. Third-Party Services
We rely on the following third-party services to operate Znippet. Each provider processes data in accordance with their own privacy policies:
- Paddle — Payment processing, subscription management, and Merchant of Record
- Google Analytics 4 — Website traffic and usage analytics
- Microsoft Clarity — UX analytics, session recordings, and heatmaps
- Google Ads — Advertising conversion tracking and remarketing audience building
- Cloudflare — CDN, DDoS protection, and edge hosting (Workers)
- Supabase — PostgreSQL database hosting and authentication infrastructure
- OpenRouter — API proxy for AI language model processing used by plugin features
7. Data Sharing
We do not sell your personal data. We share personal information only with the categories of third parties described above and only to the extent necessary to operate our services:
- Payment processors (Paddle) to handle transactions
- Analytics providers (Google Analytics, Microsoft Clarity) to understand usage patterns
- Advertising providers (Google Ads) for conversion tracking and remarketing
- Infrastructure providers (Cloudflare, Supabase) to host and deliver our services
- AI processing providers (OpenRouter) to power AI features in the plugin
All third-party providers are bound by data processing agreements and are prohibited from using your data for purposes other than providing services to Znippet.
We may also disclose personal information if required by law, regulation, legal process, or governmental request.
8. International Data Transfers
Znippet is based in the Netherlands. Your personal data may be transferred to and processed in jurisdictions where our service providers operate, including the United States.
For transfers from the EEA or UK, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission or other appropriate safeguards to ensure an adequate level of data protection.
9. Data Retention
We retain your personal data for the following periods:
- Account data — Retained for the duration of your account, plus 30 days following a deletion request to allow for processing
- Payment and transaction records — Retained as required by applicable tax and financial regulations, typically up to 7 years
- Analytics data — Google Analytics data is retained for 26 months (the GA4 default retention period)
10. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
GDPR Rights (EEA and UK Residents)
- Right of access — Request a copy of the personal data we hold about you
- Right to rectification — Request correction of inaccurate or incomplete data
- Right to erasure — Request deletion of your personal data
- Right to data portability — Receive your data in a structured, machine-readable format
- Right to restrict processing — Request that we limit how we use your data
- Right to object — Object to processing based on legitimate interests or for direct marketing
CCPA Rights (California Residents)
- Right to know — Request disclosure of the personal information we collect and how it is used
- Right to delete — Request deletion of your personal information
- Right to opt out — Opt out of the sale of personal information (note: we do not sell personal data)
- Right to non-discrimination — We will not discriminate against you for exercising your rights
To exercise any of these rights, please reach out via our dashboard. We will respond to verified requests within 30 days.
11. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information promptly. If you believe a child under 16 has provided us with personal data, please reach out via our dashboard.
12. Do Not Track
We honor Do Not Track (DNT) signals sent by your browser. When we detect a DNT signal, we will not load non-essential tracking technologies such as analytics and marketing cookies. Essential cookies required for Site functionality will continue to operate.
13. Data Security
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it:
- All data in transit is encrypted using TLS (Transport Layer Security)
- Passwords are securely hashed using the bcrypt algorithm before storage
- Payment data is processed by Paddle, which is certified to PCI DSS Level 1, the highest level of payment security certification
- Access to production systems and databases is restricted and monitored
While we strive to protect your personal data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. For material changes, we will notify you by email to the address associated with your account before the changes take effect.
Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Znippet (KVK-registered, Netherlands)
Contact us via our dashboard
Website: znippet.ai